Date: 12/03/2025

Name: Simon Paul Cordell

Address: 109 Burncroft Avenue, Enfield, London, EN3 7JQ

Email: Re_wired@ymail.com

Tel: +447864217519

Subject: Response to Claim Ref: 20250224-730595 - Compensation and Legal Fees for 12^th of January 2025.

Dear Ahmed Jama,

Thank you for your recent response. However, I must express my serious concerns about the handling of my case and the information provided by your team. It has become evident that the information shared with me was incomplete and misleading, impacting my ability to seek fair compensation and justice.

Misleading Information and Deliberate Attempts to Obfuscate

I have reviewed the traffic management records and train schedules for 12^th of January 2025, and it is clear that the service on this date was significantly disrupted. Despite these disruptions, it seems that your team, including yourself, was well aware of the replacement coach services and the exact train timings but chose to withhold this critical information.

To clarify:

1) Coach Service from Gatwick Airport to East Grinstead: I departed at 12:00 PM on a replacement coach service. The estimated travel time was around 30 minutes, meaning I arrived at East Grinstead at approximately 12:30 PM.

2) Non-Existence of the 12:32 PM Train: Due to the disruptions, there was no 12:32 PM train from East Grinstead to London Bridge, contradicting the information provided on the Omio website. Instead, the next available train was at 1:12 PM.

3) Scheduled Train Services: On the disrupted schedule, only 9 trains were running from East Grinstead to London Bridge, compared to the typical 32 trains per day under normal conditions. This discrepancy was never communicated to me.

Timeline and Impact of Delays

• 12:00 PM: Departure from Gatwick Airport on the replacement coach.
• 12:30 PM: Arrival at East Grinstead.
• 1:12 PM: Departure from East Grinstead to London Bridge, resulting in an arrival time of approximately 2:05 PM.
• 2:15 PM: Actual arrival at London Bridge due to additional delays.

Unacceptable Handling of the Claim

Given the above timeline and evidence, it is evident that the lack of transparency and the failure to update me on the actual train schedules led to significant delays and financial losses. Your team had access to this information but chose to provide misleading details, further delaying my journey and causing undue stress.

Neglect in Disclosing Insurance Policy’s

Additionally, your team has consistently avoided disclosing the insurance policy as requested. This lack of transparency further demonstrates neglect towards my claim and undermines my ability to seek proper resolution and compensation.

Relevant Laws, Regulations, and Standards

To support my claim, I would like to highlight the following laws, regulations, and standards:

1) The Compensation “Claims Management Services” Regulations 2006:

· These regulations outline the requirements for claims management services, including the need for transparency and proper handling of claims. Your team’s failure to disclose critical information and the insurance policy violates these regulations.

2) Consumer Rights Act 2015:

· This act protects consumers from unfair practices and ensures that they receive accurate information about services. The misleading information provided by your team breaches this act.

3) Financial Conduct Authority “FCA” Regulations:

· The FCA regulates claims management companies to ensure high standards of conduct and consumer protection. Your team’s actions fall short of these standards.

Exceptional Circumstances 2:

The 4th Urgent Request for Reconsideration of Compensation Email: Dated: 22 of February 2025.

1) Multiple Simultaneous Claims:

· While on holiday, three significant negative events beyond my control occurred simultaneously. Addressing all three claims—Trip.com & Airlines, Southern Rail & Thameslink, and Dentafly Clinic—has been extremely challenging and unfair. The mental and emotional toll of managing these claims has delayed my ability to submit within the required timeframe.

2) Disclosure and Acceptance:

· In my prior email to Southern Rail, I explained the interconnected nature of these claims and their cumulative impact. This disclosure was accepted, granting credibility to my reasons and allowing the claim to proceed under those grounds.

3) Proof:

· Documentation titled "01. Trip to Turkey to get My Teeth Fixed.docx,”" provides evidence of the concurrent issues and their impact on my ability to promptly file the claims.

4) Details of Claims:

1+ Trip.com & Airlines Claim:

· Misleading baggage policies, additional charges, missed flights, and out-of-pocket expenses.

· Financial losses and undue stress.

2+ Southern Rail & Thameslink Claim:

· Service disruptions, delays, and additional travel costs.

· Delays, financial losses, and missed connections.

3+ Dentafly Clinic Claim:

· Dental treatment complications and related expenses.

· Health issues, financial burdens, and emotional stress.

5) Interconnected Nature:

· These claims are intertwined, and the resolution of one impacts the others. It's essential to address them collectively for a fair compensation. The hours I have worked to manage these claims should be compensated accordingly.

6) Extracted Snippet:

· “Multiple Simultaneous Claims: While away on holiday, three significant negative events beyond my control occurred, including this compensation claim. Addressing all three complaints simultaneously has been extremely challenging and unfair. The mental and emotional toll of managing multiple claims has further delayed my ability to submit the claim within the required timeframe. o Proof: Documentation titled "01. Trip to Turkey to get My Teeth Fixed.docx,” provides evidence of the other concurrent issues and their impact on my ability to promptly file the compensation claim.”

7) New Disclosed Weblink:

· I am sharing a new web link that provides access to the claim files related to these ongoing proceedings. You can find these documents hosted on my dedicated webpage.

8) The link is as follows:

https://horrific-corruption-files.webhop.me/PNC66/1.%20PNC-Errors-and-Its-Other-Claims/05-01-25-till-25-01-25-File-Locked4Sharing/Teeth-14-01-25/

9) Purpose of the Disclosed Weblink

· This webpage contains important documentation that outlines the various claims I have filed. Each file has been organized and subject matter to facilitate easy navigation and review.

10) Contents of the Page

· The files on this web link cover specific issues I encountered and the claims I have submitted in response. The organization of these documents is intended to provide clarity and a comprehensive overview of my situation.

11) Access Instructions

· To view the documents, simply click on the link above. Please note that there may be access restrictions in place, and you might need the appropriate permissions to view some of the files.

1) I encourage you to review these files for a better understanding of the claims I am pursuing. If you have any questions or require further assistance in accessing these documents, please do not hesitate to reach out.

Dates Equaling To Liability That We Are Accounting For

• Initial Booking and Departure: 18th December 2024 (booking date) - 8th January 2025 (departure date) = “Trip.com, EasyJet and Sunexpress”
• Travel Issues Encountered: 8th January 2025 - 9th January 2025 (during the journey from London to Antalya) = “Trip.com, EasyJet and Sunexpress”
• Missed Flight and Airport Ordeal: 9th January 2025 (missed flight at Gatwick Airport and subsequent issues) = “Trip.com, EasyJet and Sunexpress”
• Alternative Flight and Travel to Luton: 9th January 2025 - 10th January 2025 (travel from Gatwick to Luton and flight to Antalya) = “Trip.com, EasyJet and Sunexpress”
• Return Journey: 12th January 2025 (return flight from Antalya to Gatwick) = “Omio, Thameslink, and Southern Rail”

Days I Working Diligently Under Stress

From the moment we returned home on 12^th January 2025, I began the arduous task of documenting our experience, analyzing the financial losses, and preparing our compensation claim. The following dates reflect the days spent working diligently under stress to address this matter:

• Documenting and Analyzing Events: January 12, 2025 - January 15, 2025
• Drafting the Compensation Claims: January 16, 2025 - January 18, 2025

• Communicating with Trip.com, EasyJet and Sunexpress + “Omio, Thameslink, and Southern Rail,” Gathering Evidence: till date.

Throughout this period, I meticulously reviewed receipts, email communications, and website information to compile a comprehensive claim, alongside other exceptional circumstances I faced. The emotional toll of revisiting the stressful experiences, coupled with the pressure to ensure a thorough and accurate presentation, added to the overall burden.

Compensation Claim

· Considering the recent circumstances, I therefore demand compensation for the following:

1) Total Financial Impact:

· Additional expenses incurred due to the disrupted service: £196.80

2) Legal Fees:

· Legal Fees: £10,095.00

· Legal Expenses: £149.28

· Subtotal: £10,095.00 + £149.28 = £10,244.28

3) Additional Compensation:

· For the undue stress, inconvenience, and disruption caused, impacting on the quality of my travel and overall experience.

4) Future Costs:

· Any additional legal fees I incur while acting in litigation for this claim.

· Stress: This is documented in the claim file titled; “Days Worked Under Stress.”

5) Total Requested:

· £10,441.08: This includes the legal fees and expenses for pursuing litigation.

Detailed Breakdown of Work Hours and Calculations (Updated to 10th March 2025)

1) Researching Legal Rights and Consumer Protection Laws:

· Extensive time spent researching consumer protection laws and regulations applicable to this case.

· Costs incurred for accessing legal resources and materials.

2) Gathering and Organizing Evidence:

· Time invested in gathering, organizing, and presenting evidence to support my claim.

· Expenses related to printing and compiling documentation, including receipts and screenshots.

3) Drafting and Submitting Correspondence:

· Time spent drafting formal complaints, correspondence, and resolution proposals.

· Costs for printing and administrative tasks.

Explanation of Hours Worked and Timeline

From 12th January 2025 to today, 12th March 2025, it's exactly 60 days and I have worked 7 days a week. Out of these 60 days, I took 6 hours off for hospital appointments. My working hours are as follows:

Simplified Total Hours Calculation:

1) Daily Work Timeline:

· For 14 days, working 14 hours/day = 196 hours.

· For 16 days, working 15 hours/day = 240 hours.

· For 13 days, working 17 hours/day = 221 hours.

· For 20 days, working 14 hours/day = 280 hours.

2) Summing Up Total Hours:

· 196 + 240 + 221 + 280 = 937 hours.

3) Subtracting Hospital Appointments:

· 937 - 6 hours = 931 total hours worked.

Splitting 931 Hours Across Three Claims

1) Trip.com & Airlines Claim

· Total Hours: 931 × (355 ÷ 861) ≈ 383 hours

· Night Shift Hours: 383 × (48 ÷ 355) ≈ 52 hours

· Overtime Hours: 383 × (175 ÷ 355) ≈ 189 hours

· Regular Hours: 383 × (132 ÷ 355) ≈ 142 hours

2) Southern Rail & Thameslink Claim

· Total Hours: 931 × (290 ÷ 861) ≈ 313 hours

· Night Shift Hours: 313 × (38 ÷ 290) ≈ 41 hours

· Overtime Hours: 313 × (145 ÷ 290) ≈ 157 hours

· Regular Hours: 313 × (107 ÷ 290) ≈ 115 hours

3) 3. Dentafly Clinic Claim

· Total Hours: 931 × (216 ÷ 861) ≈ 235 hours

· Night Shift Hours: 235 × (30 ÷ 216) ≈ 33 hours

· Overtime Hours: 235 × (110 ÷ 216) ≈ 120 hours

· Regular Hours: 235 × (76 ÷ 216) ≈ 82 hours

Summary of Updated Hours

Claim	Total Hours	Night Shift Hours	Overtime Hours	Regular Hours
Trip.com & Airlines	383	52	189	142
Southern Rail & Thameslink	313	41	157	115
Dentafly Clinic	235	33	120	82

Breakdown of Work Hours

Comprehensive Work Timeline with Liabilities, Emails, and Detailed Hours

Liabilities: Dates Equaling To Liability That We Are Accounting For

Date	Event/Work Period	Notes
18-12-2024 – 08-01-2025	Initial Booking and Departure: “Trip.com, EasyJet, and Sunexpress”	Booked and prepared for travel covered all necessary planning prior to departure.
08-01-2025 – 09-01-2025	Travel Issues Encountered: “Trip.com, EasyJet, and Sunexpress”	Experienced delays and complications during the journey from London to Antalya.
09-01-2025	Missed Flight and Airport Ordeal: “Trip.com, EasyJet, and Sunexpress”	Missed flight at Gatwick; dealt with airport issues.
09-01-2025 – 10-01-2025	Alternative Flight and Travel to Luton: “Trip.com, EasyJet, and Sunexpress”	Arranged alternative transport from Gatwick to Luton; flew to Antalya.
12-01-2025	Return Journey: “Omio, Thameslink, and Southern Rail”	Returned from Antalya to Gatwick; concluded travel events.

Work Timeline for 14 Days (9:00 AM – 11:00 PM / 14 Hours per Day)

Single Day on Its Own: 12th January 2025

Date	Day Count	Daily Tracking	Event/Work Period	Hours Worked	Type of Hours	Notes/Tasks Performed
12-01-2025	N/A	1	Returned from Holiday	Late Flight Arrival	N/A	I settled back at home after returning from holiday and began writing everything down.

Work Timeline for 14 Days: 13th January 2025 – 26th January 2025 (9:00 AM – 11:00 PM / 14 Hours Per Day)

Date	Day Count	Daily Tracking	Event/Work Period	Hours Worked	Type of Hours	Notes/Tasks Performed
13-01-2025	14 Days, 1 of 14	2	Initial Setup and Documentation	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h) + Night (2h)	Began documenting everything, structuring initial claims.
14-01-2025	14 Days, 2 of 14	3	Drafting Correspondence	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h) + Night (2h)	Drafted correspondence for key claims.
15-01-2025	14 Days, 3 of 14	4	Consolidating Evidence	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h) + Night (2h)	Organized receipts and supporting documents for claims.
16-01-2025	14 Days, 4 of 14	5	Analyzing Financial Losses	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h) + Night (2h)	Prepared schedules and analyzed financial losses across claims.
17-01-2025	14 Days, 5 of 14	6	Refining Documents	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h)	Continued refining drafts and categorizing supporting evidence for claims.
18-01-2025	14 Days, 6 of 14	7	Reviewing Correspondence	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h)	Reviewed correspondence and finalized adjustments for initial drafts.
19-01-2025	14 Days, 7 of 14	8	Structuring Claims	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h)	Focused on organizing Trip.com claims documentation.
20-01-2025	14 Days, 8 of 14	9	Cross-Checking Financial Statements	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h)	Cross-checked financial statements and ensured accuracy across evidence.
21-01-2025	14 Days, 9 of 14	10	Building Timelines	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h)	Prepared timelines for incidents involving Sunexpress and Omio claims.
22-01-2025	14 Days, 10 of 14	11	Finalizing Documents	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h)	Finalized key documents and correspondence drafts.
23-01-2025	14 Days, 11 of 14	12	Organizing Evidence	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h)	Organized receipts and detailed timelines for supporting claims.
24-01-2025	14 Days, 12 of 14	13	Compliance Review	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h)	Conducted reviews and ensured compliance across submitted claims.
25-01-2025	14 Days, 13 of 14	14	Finalizing Updates	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h)	Prepared final updates for claim stage completion.
26-01-2025	14 Days, 14 of 14	15	Wrapping Up the Initial Stage	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h)	Ensured accuracy and completeness of initial stage claim submissions.

Work Timeline for 16 Days: (9:00 AM – 12:00 Midnight / 15 Hours per Day)

Date	Day Count	Daily Tracking	Event/Work Period	Hours Worked	Type of Hours	Notes/Tasks Performed
27-01-2025	16 Days, 1 of 16	15	Updating Correspondence	9:00 AM – 12:00 Midnight = 15 Hours	Regular (8h) + Overtime (4h) + Night (3h)	Focused on correspondence updates and managing timelines for EasyJet.
28-01-2025	16 Days, 2 of 16	16	Following Up with Omio Claims	9:00 AM – 12:00 Midnight = 15 Hours	Regular (8h) + Overtime (4h) + Night (3h)	Drafted follow-ups for Omio claims and cross-checked emails.
29-01-2025	16 Days, 3 of 16	17	Reviewing Southern Rail Responses	9:00 AM – 12:00 Midnight = 15 Hours	Regular (8h) + Overtime (4h) + Night (3h)	Reviewed responses for Southern Rail claims and began legal analysis.
30-01-2025	16 Days, 4 of 16	18	Addressing Feedback	9:00 AM – 12:00 Midnight = 15 Hours	Regular (8h) + Overtime (4h) + Night (3h)	Addressed feedback from EasyJet and Trip.com claims.
31-01-2025	16 Days, 5 of 16	19	Preparing Claim Timelines	9:00 AM – 12:00 Midnight = 15 Hours	Regular (8h) + Overtime (4h) + Night (3h)	Compiled detailed timelines for Trip.com, EasyJet, and Omio claims.
01-02-2025	16 Days, 6 of 16	20	Organizing Evidence	9:00 AM – 12:00 Midnight = 15 Hours	Regular (8h) + Overtime (4h) + Night (3h)	Categorized receipts, documents, and evidence related to each claim.
02-02-2025	16 Days, 7 of 16	21	Refining Submissions	9:00 AM – 12:00 Midnight = 15 Hours	Regular (8h) + Overtime (4h) + Night (3h)	Refined drafts and ensured completeness of claim submissions.
03-02-2025	16 Days, 8 of 16	22	Reviewing Omio Responses	9:00 AM – 12:00 Midnight = 15 Hours	Regular (8h) + Overtime (4h) + Night (3h)	Addressed follow-up correspondence for Omio claims.
04-02-2025	16 Days, 9 of 16	23	Preparing Correspondence	9:00 AM – 12:00 Midnight = 15 Hours	Regular (8h) + Overtime (4h) + Night (3h)	Prepared detailed replies for Trip.com and EasyJet-related inquiries.
05-02-2025	16 Days, 10 of 16	24	Cross-Checking Financial Evidence	9:00 AM – 12:00 Midnight = 15 Hours	Regular (8h) + Overtime (4h) + Night (3h)	Verified financial evidence for all three claims.
06-02-2025	16 Days, 11 of 16	25	Refining Documented Losses	9:00 AM – 12:00 Midnight = 15 Hours	Regular (8h) + Overtime (4h) + Night (3h)	Reassessed loss statements and ensured accuracy across submissions.
07-02-2025	16 Days, 12 of 16	26	Reviewing Additional Omio Feedback	9:00 AM – 12:00 Midnight = 15 Hours	Regular (8h) + Overtime (4h) + Night (3h)	Reviewed feedback from Omio, preparing responses and updates.
08-02-2025	16 Days, 13 of 16	27	Preparing Email Submissions	9:00 AM – 12:00 Midnight = 15 Hours	Regular (8h) + Overtime (4h) + Night (3h)	Worked on email submissions for updated claim details.
09-02-2025	16 Days, 14 of 16	28	Attempting Email Submission	9:00 AM – 12:00 Midnight = 15 Hours	Regular (8h) + Overtime (4h) + Night (3h)	Attempted To Send Claim Updates But Encountered Technical Difficulties Due To Document Uploads.
10-02-2025	16 Days, 15 of 16	29	Exploring Alternative Submission Strategies	9:00 AM – 12:00 Midnight = 15 Hours	Regular (8h) + Overtime (4h) + Night (3h)	Explored strategies to align evidence with submission guidelines without compromising documentation.
11-02-2025	16 Days, 16 of 16	30	Finalizing Submission Drafts	9:00 AM – 12:00 Midnight = 15 Hours	Regular (8h) + Overtime (4h) + Night (3h)	Finalized updates and ensured claim documents were ready for resubmission.

Work Timeline for 13 Days (9:00 AM – 2:00 AM / 17 Hours Per Day)

Date	Day Count	Daily Tracking	Event/Work Period	Hours Worked	Type of Hours	Notes/Tasks Performed
12-02-2025	13 Days, 1 of 13	31	Sending Initial Emails	9:00 AM – 2:00 AM = 17 Hours	Regular (8h) + Overtime (4h) + Night (5h)	Sent the First Email addressing compensation claims and prepared for follow-ups.
13-02-2025	13 Days, 2 of 13	32	Drafting Responses	9:00 AM – 2:00 AM = 17 Hours	Regular (8h) + Overtime (4h) + Night (5h)	Drafted responses to address feedback from service providers.
14-02-2025	13 Days, 3 of 13	33	Organizing Evidence	9:00 AM – 2:00 AM = 17 Hours	Regular (8h) + Overtime (4h) + Night (5h)	Categorized and reviewed evidence for Trip.com and EasyJet claims.
15-02-2025	13 Days, 4 of 13	34	Reviewing Financial Impacts	9:00 AM – 2:00 AM = 17 Hours	Regular (8h) + Overtime (4h) + Night (5h)	Cross-checked financial losses and confirmed calculation accuracy.
16-02-2025	13 Days, 5 of 13	35	Refining Trip.com Submissions	9:00 AM – 2:00 AM = 17 Hours	Regular (8h) + Overtime (4h) + Night (5h)	Worked on refining drafts for Trip.com submissions.
17-02-2025	13 Days, 6 of 13	36	Addressing Omio Feedback	9:00 AM – 2:00 AM = 17 Hours	Regular (8h) + Overtime (4h) + Night (5h)	Reviewed and addressed new feedback from Omio support.
18-02-2025	13 Days, 7 of 13	37	Preparing for Thameslink Claims	9:00 AM – 2:00 AM = 17 Hours	Regular (8h) + Overtime (4h) + Night (5h)	The Second Email Sent detailed correspondence for Thameslink compensation claims. The Third Email this was for Contacting customer service on the 18^th of February 2025 and was a satisfaction survey
19-02-2025	13 Days, 8 of 13	38	Refining Documentation	9:00 AM – 2:00 AM = 17 Hours	Regular (8h) + Overtime (4h) + Night (5h)	Reassessed all documents for consistency and ensured completeness.
20-02-2025	13 Days, 9 of 13	39	Consolidating Updates	9:00 AM – 2:00 AM = 17 Hours	Regular (8h) + Overtime (4h) + Night (5h)	Consolidated updates and ensured all claims were aligned with recent feedback.
21-02-2025	13 Days, 10 of 13	40	Preparing Submission Drafts	9:00 AM – 2:00 AM = 17 Hours	Regular (8h) + Overtime (4h) + Night (5h)	Finalized drafts for submission across all three claims.
22-02-2025	13 Days, 11 of 13	41	Sending the 4th Email	9:00 AM – 2:00 AM = 17 Hours	Regular (8h) + Overtime (4h) + Night (5h)	Sent the Forth Email refining claims for Omio, Thameslink, and Southern Rail.
23-02-2025	13 Days, 12 of 13	42	Following Up on Omio and Thameslink	9:00 AM – 2:00 AM = 17 Hours	Regular (8h) + Overtime (4h) + Night (5h)	Worked on follow-ups for Omio and Thameslink claims.
24-02-2025	13 Days, 13 of 13	43	Completing the 13-Day Period	9:00 AM – 2:00 AM = 17 Hours	Regular (8h) + Overtime (4h) + Night (5h)	Reviewed and finalized claim updates to transition into the next stage. I also Sent the 1st Email for “Trip.com EasyJet & SunExpress” related claims.

Work Timeline for 19 Days (9:00 AM – 11:00 PM / 14 Hours Per Day)

Date	Day Count	Daily Tracking	Event/Work Period	Hours Worked	Type of Hours	Notes/Tasks Performed
25-02-2025	16 Days, 1 of 16	44	Reviewing Submissions	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h) + Night (2h)	Reassessed and refined all submissions to ensure they met standards.
26-02-2025	16 Days, 2 of 16	45	Preparing Follow-Ups	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h) + Night (2h)	Worked on preparing follow-up correspondence for pending claims.
27-02-2025	16 Days, 3 of 16	46	Consolidating Omio Documents	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h) + Night (2h)	Organized and consolidated documents for Omio claims.
28-02-2025	16 Days, 4 of 16	47	Responding to Omio Updates	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h) + Night (2h)	Fifth Email from “Omio, Thameslink, and Southern Rail” which was another official correspondence that needed addressing
01-03-2025	16 Days, 5 of 16	48	Reviewing Financial Adjustments	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h) + Night (2h)	The Sixth Email was sent by me to “Omio, Thameslink, and Southern Rail,” I Cross-checked financial adjustments for all active claims.
02-03-2025	16 Days, 6 of 16	49	Drafting Southern Rail Updates	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h) + Night (2h)	Prepared updated drafts for Southern Rail submissions.
03-03-2025	16 Days, 7 of 16	50	Reviewing & Drafting Southern Rail	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h) + Night (2h)	The Seventh Email was received on the 3rd of March 2025, This caused the Eight Email to be sent on the same day, which was the 03rd of March 2025.
04-03-2025	16 Days, 8 of 16	51	Reviewing Feedback	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h) + Night (2h)	Reviewed feedback received from Trip.com and EasyJet claims.
05-03-2025	16 Days, 9 of 16	52	Refining Financial Evidence	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h) + Night (2h)	Reassessed and refined financial evidence for pending claims.
06-03-2025	16 Days, 10 of 16	53	Received the 9th Email	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h) + Night (2h)	Ninth Email, I received the Ninth Email, on the 6th of March 2025, but I was busy working on the claim files at the time and unfortunately didn’t notice it until it was too late to address it that evening. I decided to review its contents clearer in the morning.
07-03-2025	16 Days, 11 of 16	54	Drafting Final Updates	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h) + Night (2h)	Friday Drafted and finalized updates for all active claims.
08-03-2025	16 Days, 12 of 16	55	Reviewing Southern Rail Feedback	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h) + Night (2h)	Saturday Reviewed and addressed feedback received from Southern Rail.
09-03-2025	16 Days, 13 of 16	56	Consolidating Final Evidence	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h) + Night (2h)	Sunday Consolidated all evidence for submission to ensure completeness.
10-03-2025	16 Days, 14 of 16	57	Preparing Final Correspondence	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h) + Night (2h)	Monday Prepared final correspondence for submission to all service providers.
11-03-2025	16 Days, 15 of 16	58	Wrapping Up the 19-Day Period	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h) + Night (2h)	Tuesday Finalized all submissions, ensuring readiness for the next steps.
12-03-2025	16 Days, 15 of 16	58	Wrapping Up the 19-Day Period	9:00 AM – 11:00 PM = 14 Hours	Regular (8h) + Overtime (4h) + Night (2h)	Wednesday Finalized all submissions, ensuring readiness for the next steps.

· I attempted to send the First email on the 9th of February 2025, this was unsuccessful due to their website not accepting the documents.

· And I managed to send the First Email on the 12th of February 2025.

· I continued overviewing the sent correspondence and addressed the issues in the “Trip.com, EasyJet and Sunexpress” claim files until the

· The Second Email I received email 18th of February 2025, when I received an email from Thameslink.

· The work continued on the “Omio, Thameslink, and Southern Rail” claim and I received the Third Email this was for Contacting customer service on the 18^th of February 2025 and was a satisfaction survey.

· The Fourth Email was sent on the 22nd of February 2025 to do with “Omio, Thameslink, and Southern Rail” claim.

· I continued to focus my work on all three claims simultaneously as this would be beneficial to all involved due to three insurance claims being of a similar nature to one another.

· The 24^th of February 2025, I sent the first email to “Trip.com, EasyJet, & SunExpress”

· On the 28th of February 2025, I received the Fifth Email from “Omio, Thameslink, and Southern Rail” which was another official correspondence that needed addressing

· I completed this file by the 1st of March 2025 when the Sixth Email was sent by me to “Omio, Thameslink, and Southern Rail”

· I then focused mostly on the “Trip.com claim and Co.”

· The Seventh Email was received on the 3rd of March 2025,

· This caused the Eight Email to be sent on the same day, which was the 03rd of March 2025.

· I yet again continued working around the clock until the 6th of March 2025 was the day when I received the Ninth Email and had to do more work to reply.

· I’m now working on the Tenth Email to be sent But all the while I have not stopped working on all 3 files.

Work Log: Structured and Ready for Claim

Date	Time	Activity	Details/Task Description	Supporting Evidence	Notes
2025-02-28	19:42:15	Monitor Switch Detected	Focused monitor switched to Display 1 for reviewing files.	Log Entry: desk_rt.capture_component	Supporting Evidence Is Adequate This activity was part of reviewing documents for the Omio and Southern Rail claims.
2025-02-28	19:46:51	File Offer Detected	Found and relayed a file for claim preparation.	Log Entry: clipbrd.capture - Found 1 files	The file was related to financial evidence for EasyJet claims, emphasizing reimbursement for missed flights and additional charges.
2025-02-28	19:52:18	File Offer Accepted	Received and accepted a file offer.	Log Entry: app.ctrl_clip_comp - File offer accepted	This file contained key documents for financial losses, linked to Trip.com claims regarding misleading baggage policies.
2025-02-28	21:14:01	File Paste Operation	Completed file paste for claim documentation.	Log Entry: app.ft_sink_session - Pasting	Pasted documents included train schedules and disruption timelines for the Southern Rail and Thameslink claims.
2025-02-28	23:54:50	File Paste Completed	Finalized file paste operation for the claim.	Log Entry: ole.files - Finished file paste operation	The operation successfully organized and compiled receipts, correspondence records, and itineraries for supporting evidence.
2025-02-28	23:12:41	New Session Initiated	Accepted file offer and initiated session for claim work.	Log Entry: app.ft_sink_session - New session	The session was dedicated to addressing Omio claim updates, focusing on delays and additional travel costs.
2025-02-28	23:14:08	Started File Paste Operation	Began pasting evidence documents for claims.	Log Entry: ole.files - Starting file paste operation	Evidence included train disruption schedules (e.g., missing 12:32 PM train on 12-01-2025) and financial loss breakdowns.
2025-02-28	23:14:15	File Paste Completed	Completed pasting evidence files with no errors.	Log Entry: ole.files - Finished file paste operation	The completed paste included all essential documents for demonstrating service disruptions and their financial and emotional impacts.

Contextual Summary for “2025-02-28.”

The File “Sent” included:

• Receipts and Financial Statements: Highlighting costs incurred due to disrupted services across all three claims.
• Train Disruption Schedules: Demonstrating the lack of services, such as the non-existent 12:32 PM train on 12-01-2025.
• Correspondence Records: Documenting attempts to resolve issues and the inadequate responses received.
• Travel Itineraries: Showing discrepancies between promised and delivered services.
• Supporting Evidence for Compensation: Including extracted logs, legal references, and consumer rights violations.

The Work Included:

1) Documented Communications:

· Email exchanges, chat logs, and official correspondences that illustrate the intent and actions of relevant parties. These documents directly correlate with the claims of misconduct/irregularities.

2) Financial Records:

· Statements and transaction logs that provide quantitative backing to our assertions. They aid in tracing financial flows that are being disputed, thus reinforcing our argument regarding financial discrepancies.

3) Analytical Reports:

· Summaries of findings and analyses that delve into the implications of the evidence presented. This should help contextualize the raw data and clarify how it aligns in this claim.

4) Visual Evidence:

· Charts, images, and diagrams that visually represent the data, making complex information accessible and easily understandable. Such materials enhance the narrative we’re presenting.

Total Hours Calculation based on the revised figures:

1) 196 hours (14 days at 14 hours/day)

2) 240 hours (16 days at 15 hours/day)

3) 221 hours (13 days at 17 hours/day)

4) 266 hours (19 days at 14 hours/day)

5) Minus 6 hours for hospital appointments

Total Hours Worked = 931 hours

These hours will next be divided into regular hours, night shifts, and overtime, and then split across the three claims.

Categorization of Hours

Regular Hours

1) Hours worked under the standard 8-hour/day threshold: a) Regular Hours = 931 − (Night Shifts + Overtime)

· Total Night Shifts = 126 hours

· Total Overtime = 480 hours 931 − (126 + 480) = 325 Hours × £25/hour

Regular Hours Total: 325 × £25 = £8,125.00

Overtime Hours (Time-and-a-Half)

1) Hours beyond 8 hours/day during extended workdays: a) 50% of total hours fall under overtime = 480 hours × £37.50/hour

· Overtime Hours Total: 480 × £37.50 = £18,000.00

Note for 50% Overtime

Overtime was calculated as 50% of total hours based on work consistently extending beyond 8 hours per day.

Time-tracking data is available to substantiate this breakdown, as detailed in the “Work Log: Structured and Ready for Claim!” section.

1) Minimum Wage Calculation

Trip.com & Airlines Claim (383 hours)

a) Regular Rate (£11/hour): Regular hours = 142 hours × £11/hour = £1,562.00

b) Overtime Rate (£16.50/hour): Overtime hours = 189 hours × £16.50/hour = £3,118.50

c) Night Shift Rate (£14.30/hour): Night shift hours = 52 hours × £14.30/hour = £743.60 Total Minimum Wage (Trip.com): £1,562.00 + £3,118.50 + £743.60 = £5,424.10

Southern Rail & Thameslink Claim (313 hours)

a) Regular Rate (£11/hour): Regular hours = 115 hours × £11/hour = £1,265.00

b) Overtime Rate (£16.50/hour): Overtime hours = 157 hours × £16.50/hour = £2,590.50

c) Night Shift Rate (£14.30/hour): Night shift hours = 41 hours × £14.30/hour = £586.30 Total Minimum Wage (Southern Rail): £1,265.00 + £2,590.50 + £586.30 = £4,441.80

Dentafly Clinic Claim (235 hours)

a) Regular Rate (£11/hour): Regular hours = 82 hours × £11/hour = £902.00

b) Overtime Rate (£16.50/hour): Overtime hours = 120 hours × £16.50/hour = £1,980.00

c) Night Shift Rate (£14.30/hour): Night shift hours = 33 hours × £14.30/hour = £471.90 Total Minimum Wage (Dentafly Clinic): £902.00 + £1,980.00 + £471.90 = £3,353.90

2) Quarter Solicitor Fee

Trip.com & Airlines Claim (383 hours)

a) Regular Rate (£25/hour): Regular hours = 142 hours × £25/hour = £3,550.00

b) Overtime Rate (£37.50/hour): Overtime hours = 189 hours × £37.50/hour = £7,087.50

c) Night Shift Rate (£32.50/hour): Night shift hours = 52 hours × £32.50/hour = £1,690.00 Total Solicitor Fees (Trip.com): £3,550.00 + £7,087.50 + £1,690.00 = £12,327.50

Southern Rail & Thameslink Claim (313 hours)

a) Regular Rate (£25/hour): Regular hours = 115 hours × £25/hour = £2,875.00

b) Overtime Rate (£37.50/hour): Overtime hours = 157 hours × £37.50/hour = £5,887.50

c) Night Shift Rate (£32.50/hour): Night shift hours = 41 hours × £32.50/hour = £1,332.50 Total Solicitor Fees (Southern Rail): £2,875.00 + £5,887.50 + £1,332.50 = £10,095.00

Dentafly Clinic Claim (235 hours)

a) Regular Rate (£25/hour): Regular hours = 82 hours × £25/hour = £2,050.00

b) Overtime Rate (£37.50/hour): Overtime hours = 120 hours × £37.50/hour = £4,500.00

c) Night Shift Rate (£32.50/hour): Night shift hours = 33 hours × £32.50/hour = £1,072.50 Total Solicitor Fees (Dentafly Clinic): £2,050.00 + £4,500.00 + £1,072.50 = £7,622.50

Summary Total as of so far!

Category	Trip.com (£)	Southern Rail (£)	Dentafly Clinic (£)
Minimum Wage Total	£5,424.10	£4,441.80	£3,353.90
Quarter Solicitor Fee	£12,327.50	£10,095.00	£7,622.50

Verification and Evidence

1) Solicitor Fees in London, UK:

· Average Hourly Rate: Solicitors in London typically charge between £150 to £600 per hour depending on experience and specialization.

· Example Reference: The Law Society and other legal resources.

· https://www.lawsociety.org.uk/ and other legal resources. 

2) Minimum Wage in London, UK:

· Current Minimum Wage: As of April 2024, the minimum wage in London is £10.90 per hour for workers aged 23 and over.

· Example Reference: UK Government - Minimum Wage Rates

· https://www.gov.uk/national-minimum-wage-rates

Night Shift Hours (9 PM to 11 PM and beyond)

2 hours/day for each night worked across all scenarios: a) Night Shifts = 126 hours

Night Shift Time Blocks

• Night shifts were calculated based on documented work between 9 PM and 2 AM, where tasks included drafting correspondence and reviewing evidence.

Daily 24-Hour Work Schedule “For One Typical Day”

Hour	Activity
6:00 AM – 8:00 AM	Morning routine, reviewing correspondence/emails.
8:00 AM – 12:00 PM	Regular work hours: researching legal rights and compiling evidence.
12:00 PM – 1:00 PM	Lunch break and light review of documents.
1:00 PM – 5:00 PM	Continuation of regular work tasks (drafting claims, analysis).
5:00 PM – 6:00 PM	Break for one hour: Relaxation or light personal tasks.
6:00 PM – 9:00 PM	Evening work: organizing evidence, filing documents.
9:00 PM – 11:00 PM	Night shift hours: Detailed review of claims or legal follow-ups.
11:00 PM – 2:00 AM	Extended night shift (if applicable): Finalizing drafts or addressing urgent responses.

Updated Night Shift Hours

Date Range	Night Shift Hours	Time Range	Tasks Performed
12 Jan – 18 Jan	2 hours/night	9 PM–11 PM	Drafting initial correspondence and structuring claims.
19 Jan – 25 Jan	4 hours/night	9 PM–1 AM	Reviewing and organizing evidence for all claims.
26 Jan – 01 Feb	3 hours/night	9 PM–12 AM	Consolidating financial losses and preparing drafts.
02 Feb – 08 Feb	5 hours/night	9 PM–2 AM	Responding to correspondence and analyzing responses.
09 Feb – 22 Feb	4 hours/night	9 PM–1 AM	Continued correspondence, including legal follow-ups.
23 Feb – 06 Mar	3 hours/night	9 PM–12 AM	Preparing final documentation and cross-referencing data.

Total Night Shift Hours = 126 hours.

Total Night Shift Hours

1) Night Shift Hours:

· 126 hours were calculated based on documented work between 9 PM and 2 AM. Tasks during this time included drafting correspondence, reviewing evidence, and preparing legal responses.

2) Overtime Hours:

· 480 hours were calculated as 50% of total hours worked, representing consistent work beyond the standard 8-hour daily threshold. These hours were allocated to urgent tasks requiring immediate action and additional focus.

3) Regular Hours:

· 325 hours were classified under regular work tasks completed during standard hours (9 AM–5 PM). These tasks primarily included organizing evidence, researching consumer rights, and drafting claims

Explanation of Hours Table

The figures provided in the updated summary table represent the current state of my compensation claims. These sums have been carefully calculated based on detailed documentation of expenses, work hours, and legal fees associated with each claim. Here's how the totals have been worked out so far:

Solicitor Fees and Additional Expenses

Solicitors’ Fees:

These are the charges for the legal services provided by a solicitor, covering their time, expertise, and the work they do on a case. This might include:

• Researching and gathering evidence.
• Drafting legal documents and correspondence.
• Providing legal advice and representation.

The expenses that can be claimed in compensation claims depend on the nature of the claim, whether it's related to travel disruptions, negligence, or other incidents. For claims such as these, the following categories of expenses are included:

1) Client Out-of-Pocket Expenses:

· Direct costs incurred by the claimant due to the incident. Examples include alternative travel arrangements, meals, accommodation, and other necessary expenses.

2) Solicitor’s Out-of-Pocket Expenses:

· Costs incurred by solicitors while acting in a legal capacity, such as travel expenses, postage, printing, or other necessary disbursements directly related to handling the claim.

3) Legal Fees:

· Professional fees charged by solicitors for services rendered in managing the claim. This includes legal advice, drafting documents, and representing the client throughout the process.

4) Lost Income:

· Compensation for any income lost due to the incident, such as missed workdays or a reduction in earnings resulting from the claimable event.

5) Medical Costs:

· Expenses related to medical treatment or additional care resulting from injuries or negligence. This may also include rehabilitation, therapy, or specialist consultations.

Detail for Claim Submission: Legal Costs and Reimbursement as a Litigant in Person

As a litigant in person actively managing this claim, I am asserting my legal right to recover costs associated with the extensive work required to pursue fair resolution. This claim is in accordance with the principles outlined in “Rule 46.5 of the Civil Procedure Rules (CPR) in England and Wales,” which recognize the entitlement of litigants in person to reasonable costs.

The details of my claim include:

1) Work Conducted:

· Research into applicable laws, regulations, and consumer protection standards relevant to this case.

· Preparation, organization, and submission of claim materials, including correspondence, evidence, and financial statements.

· Responses to communications and addressing feedback from the involved parties.

2) Hours Worked:

· “931 Hours,” calculated based on diligent record-keeping and time tracking, with a breakdown provided for transparency.

3) Compensation for Effort:

· Standard hourly rate for litigants in person as prescribed under the CPR.

· Adjustments for overtime hours incurred due to the complexities and delays in this matter.

4) Supporting Evidence:

· Comprehensive logs of hours worked, correspondence exchanged, and evidence compiled.

· Proof of expenses incurred, such as fees for printing, administrative tasks, and disbursements directly related to this claim.

In light of these factors, I request that the court & accused as liable recognize and award the legal fees and costs outlined above as part of the claim settlement.

Summary Total as of so far!

Category	Trip.com (£)	Southern Rail (£)	Dentafly Clinic (£)
Minimum Wage Total	£5,424.10	£4,441.80	£3,353.90
Quarter Solicitor Fee	£12,327.50	£10,095.00	£7,622.50

Expense Sheet For “Trip.Com” Broken Down Into Three Compensation Claims

1) Printing Costs Split by Claims

Item	Cost per Unit (£)	Trip.com (£)	Southern Rail (£)	Dentafly Clinic (£)
Paper (A4 sheets)	£0.01 per sheet	£2.00 (200 sheets)	£1.50 (150 sheets)	£1.50 (150 sheets)
Ink (Black Cartridge)	£20.00 per cartridge	£8.00 40%	£6.00 30%	£6.00 30%
Ink (Color Cartridge)	£25.00 per cartridge	£10.00 40%	£7.50 30%	£7.50 30%
Printer Maintenance	£10.00 (flat rate)	£3.33	£3.33	£3.33
Totals (£):		Trip.com: £23.34	Southern Rail: £18.33	Dentafly Clinic: £18.33

2) Electricity Costs

Item	Usage (kWh)	Cost per kWh (£)	Total (£)
Printer Usage	5 kWh	£0.34 per kWh	£1.70
Computer Usage	10 kWh	£0.34 per kWh	£3.40
Lighting (Office)	15 kWh	£0.34 per kWh	£5.10

Total Electricity Costs: £10.2

Revised Electricity Costs

Total Weekly Electricity Cost: £40.00

• Duration: From 12th January 2025 to 10th March 2025 = 58 days = 8 weeks + 2 days

1) Cost for 8 full weeks: £40 × 8 = £320.00

2) Cost for 2 additional days (2/7 of £40): £40 × (2 ÷ 7) = £11.43

3) Total Electricity Cost for the Period: £320.00 + £11.43 = £331.43

Adjusted Usage Breakdown

1) Personal Usage: 4%

2) Printer Usage at Work: 5%

3) Computer Usage at Work: 55% (reflecting higher reliance)

4) Lighting and Utilities at Work: 36%

Allocation of Costs:

• Personal Usage: £331.43 × 4% = £13.26
• Printer Usage at Work: £331.43 × 5% = £16.57
• Computer Usage at Work: £331.43 × 55% = £182.29
• Lighting and Utilities at Work: £331.43 × 36% = £119.31

Splitting Across Three Claims

The electricity costs are distributed proportionally based on workload:

• Trip.com: 40%
• Southern Rail: 30%
• Dentafly Clinic: 30%

Category	Trip.com (£)	Southern Rail (£)	Dentafly Clinic (£)
Personal Usage	£ 13.26 × 40% = £5.30	£ 13.26 × 30% = £3.98	£ 13.26 × 30% = £3.98
Printer Usage at Work	£ 16.57 × 40% = £6.63	£ 16.57 × 30% = £4.97	£ 16.57 × 30% = £4.97
Computer Usage at Work	£ 182.29 × 40% = £72.92	£ 182.29 × 30% = £54.69	£ 182.29 × 30% = £54.69
Lighting/Utilities at Work	£ 119.31 × 40% = £47.72	£119.31 × 30% = £35.79	£ 119.31 × 30% = £35.79

Final Electricity Costs Per Claim

Claim	Total (£)
Trip.com	£5.30 (personal) + £6.63 (printer) + £72.92 (computer) + £47.72 (lighting/utilities) = £132.57
Southern Rail	£3.98 (personal) + £4.97 (printer) + £54.69 (computer) + £35.79 (lighting/utilities) = £99.43
Dentafly Clinic	£3.98 (personal) + £4.97 (printer) + £54.69 (computer) + £35.79 (lighting/utilities) = £99.43

Verification Notes

1) Personal Usage: Reduced to 4% to account for minimal personal impact.

2) Printer Usage at Work: Reduced to 5% for lower demand.

3) Computer Usage at Work: Increased to 55% as the primary tool for claims preparation.

4) Lighting and Utilities at Work: Adjusted to 36% to reflect office usage.

3) Communication Costs

Item	Quantity	Cost per Unit (£)	Total (£)
Phone Calls	1 call	£0.10 per call	£00.10
Internet Usage	5 GB	£2.00 per GB	£104.98
Postage (Letters)	5 letters	£0.85 per letter	£00.00

Total Communication Costs: £105.08

Step-by-Step Breakdown of Data Usage and Costs

Step 1: Total Days in the Period

From 12th January 2025 to 10th March 2025:

· 12th January to 31st January: 20 days

· Full February (2025, not a leap year): 28 days

· 1st March to 10th March: 10 days

Total Days: 20 + 28 + 10 = 58 days

Step 2: Virgin Media Monthly Cost

· My monthly Virgin Media bill is £55.00.

· Monthly costs are based on an average of 30.42 days per month.

· Daily cost of Virgin Media: £55.00 ÷ 30.42 = £1.81 per day

Step 3: Total Cost for 58 Days

· £1.81 per day × 58 days = £104.98

Step 4: Data Usage at £2.00 per GB

· At a rate of £2.00 per GB, the amount of data the three claims have used is: £104.98 ÷ £2.00 = 52.49 GB

Result

The Liable has used approximately 52.49 GB of data from 12th January to 10th March 2025, now charged at £2.00 per GB.

Table for Data Usage

Category	Calculation	Result
Total Days	20 + 28 + 10	58 days
Daily Cost	£55 ÷ 30.42	£1.81 per day
Cost for Period	£1.81 × 58	£104.98
Data Usage	£104.98 ÷ £2.00	52.49 GB

Step 2: Proportional Split

Proportions are based on workload percentages:

· Trip.com: 40%

· Southern Rail: 30%

· Dentafly Clinic: 30%

Step 3: Final Distribution

Category	Trip.com (£)	Southern Rail (£)	Dentafly Clinic (£)
Phone Calls	£0.10 × 40% = £0.04	£0.10 × 30% = £0.03	£0.10 × 30% = £0.03
Internet Usage	£104.98 × 40% = £41.99	£104.98 × 30% = £31.49	£104.98 × 30% = £31.49
Postage (Letters)	£0.00	£0.00	£0.00

Totals (£):

· Trip.com: £0.04 (phone) + £41.99 (internet) = £42.03

· Southern Rail: £0.03 (phone) + £31.49 (internet) = £31.52

· Dentafly Clinic: £0.03 (phone) + £31.49 (internet) = £31.52

Final Communication Costs Per Claim

Claim	Total (£)
Trip.com	£42.03
Southern Rail	£31.52
Dentafly Clinic	£31.52

Verification Notes

1) The total of £105.08 is split proportionately across the three claims.

2) Categories include phone calls, internet usage, and postage, with exact calculations provided.

3) Internet usage accounts for the majority of the costs and is divided according to the workload percentages.

4) Legal Expenses, Grand Totals Sheet

Category	Trip.com (£)	Southern Rail (£)	Dentafly Clinic (£)
Printing Costs	£23.34	£18.33	£18.33
Electricity Costs	£132.57	£99.43	£99.43
Communication Costs	£42.03	£31.52	£31.52
Grand Total	£197.94	£149.28	£149.28

Verification Notes

• The totals include all claimable expenses across Printing, Electricity, Communication, Administrative Costs, and Legal Fees.
• No additional costs from Travel (Mileage, Public Transport, etc.) were included, as their totals were zeroed.

1) Printing Costs:

· Based on actual usage of paper, ink, and printer maintenance. Receipts for cartridges and paper are attached.

2) Electricity Costs:

· Calculated using the average kWh consumption of devices and the current electricity rate (£0.34 per kWh).

3) Communication Costs:

· Includes phone bills, internet usage, and postage receipts.

4) Administrative Costs:

· Time tracked for drafting and organizing evidence, calculated at £25/hour.

5) Legal Fees:

· Based on solicitor invoices for consultation and document preparation.

Solicitor Fees and Additional Expenses: Verification and Evidence

1) Printing Costs:

· Estimated Cost per Page: £0.10 (including paper, ink, and printer maintenance).

· Calculation: Total printing costs = Cost per page × Number of pages printed.

2) Example Reference:

· Printing Cost Calculator: https://www.printingcostcalculator.com/.

Legal Fees and Expenses

1) My Out-of-Pocket Expenses (£): These represent direct costs I personally incurred, including travel expenses, food and drink, baggage fees, and other related expenditures. Each item is backed by receipts and allocated to the respective case.

2) Solicitor Out-of-Pocket Expenses (£): This includes additional costs incurred by a solicitor, such as printing, postage, and administrative expenses.

3) Minimum Wage Hours Cost (£): This reflects the time I dedicated to working on each claim, valued at £11 per hour. This figure accounts for the minimum wage and the effort I invested in preparing, researching, and presenting the claim.

4) Solicitor’s Fees (£): These are the legal fees charged by the solicitor, which can range from £100 to £600 or more per hour. Given the complex nature of this case and its two associated side claims, a solicitor at a lower rate may not possess the necessary qualifications to effectively handle this matter. The fees cover professional representation, including consultations, case preparation, and correspondence. Calculations include standard, overtime, and night shift rates.

Summary Total as of so far!

Category	Trip.com (£)	Southern Rail (£)	Dentafly Clinic (£)
Minimum Wage Total	£5,424.10	£4,441.80	£3,353.90
Quarter Solicitor Fee	£12,327.50	£10,095.00	£7,622.50

+

Legal Expenses, Grand Totals Sheet

Category	Trip.com (£)	Southern Rail (£)	Dentafly Clinic (£)
Printing Costs	£23.34	£18.33	£18.33
Electricity Costs	£132.57	£99.43	£99.43
Communication Costs	£42.03	£31.52	£31.52
Grand Total	£197.94	£149.28	£149.28

Summary Total As of So Far Including All Work Shifts, Legal Fees and Legal Expenses:

Trip.com (£)

Category	Amount (£)
Quarter Solicitor Fee	£12,327.50
Legal Expenses	£197.94
Grand Total	£12,525.44

Southern Rail (£)

Category	Amount (£)
Quarter Solicitor Fee	£10,095.00
Legal Expenses	£149.28
Grand Total	£10,244.28

Dentafly Clinic (£)

Category	Amount (£)
Quarter Solicitor Fee	£7,622.50
Legal Expenses	£149.28
Grand Total	£7,771.78

Calculations so Far at Minimum Wage for Each Company:

Category	Trip.com (£)	Southern Rail (£)	Dentafly Clinic (£)
Grand Total - Legal Expenses	£197.94	£149.28	£149.28
Minimum Wage Total	£5,424.10	£4,441.80	£3,353.90
Final Total	£5,622.04	£4,591.08	£3,503.18

Legal Fees and Expenses Verification of Totals

1) The Total Compensation (£) is calculated as the sum of:

· Solicitor Fees (Regular Rate).

· Overtime Fees.

· Night Shift Fees.

· Legal-Fees Out-of-Pocket Expenses.

Additional Costs Specific to Claims

Next is the updated “Compensation Breakdown,” incorporating “Legal-Fees & Legal-Out-of-Pocket Expenses (£)” and including “Client Out-of-Pocket Expenses (£)” for the clarity of completeness:

Dentafly Clinic Claim as of so far with Medical Negligence Costs (£):

This includes costs incurred due to medical negligence, such as additional treatment or damages, and may include additional fees where applicable. These are accounted for separately from the total off:

• Total = £7,771.78

Teeth Turkey Claim – Updated Breakdown

Expense	Amount (£)	Exhibit
Initial Quote:	£1,325.00 “Not Paid”	A
Ceramic Zirconium Crowns: 5 Crowns @ £125 Each	£625.00 “Not Recovered”
Straumman Neodent Implants N Abutments: 2 Implants @ £350 Each	£700.00 “Recovering!”
Initial Quote Agreed to be Paid:	£1,325.00 “Not Paid”
Consultation Second Quote Paid:	£1,675.00 “Bank Transferred As Exhibited!” “Partly Recovered”
Additional Charges Paid:	£375.00 “Paid, Partly Recovered”	AA
X1 Extra Crown (Not Requested For):	£125.00 “Not Recovered”
Implants (X2 @ £125 Each) (Requested For):	£250.00 “Recovering!”
Total Before Discount:	£1,675.00 “Paid, Partly Recovered”	C
Staff Discount:	-£25.00 “Not to be Included in Totals”
Final Total Paid:	£1,650.00 “Bank Transferred As Exhibited!”
Other Costs (Cab Fare, Food, Drink Expenses):	£30.00 “Recovering!”	B
Recovery of Costs for Lifetime Surgical Damage Caused by Lower Graded Implants:	£20,650.00 “Recovering!”	BB
Cost of Flights for Return:	“Negotiated With Discretion!”
Additional Hotel Costs (£2,000 Threshold):	“Negotiated With Discretion!”

Additional Costs and Totals

Category	Amount (£)
Client Recovered Receipts
Straumman Neodent Implants N Abutments: 2 Implants @ £350 Each	£700.00 “Recovering!” Not Included In Prior Workout Sums!
Implants (X2 @ £125 Each) (Requested For):	£250.00 “Recovering!”
Other Costs (Cab Fare, Food, Drink Expenses):	£30.00 “Recovering!”
Recovery of Costs for Lifetime Surgical Damage Caused by Lower Graded Implants:	£20,650.00 “Recovering!”
Cost of Flights for Return:	“Negotiated With Discretion!”
Additional Hotel Costs (£2,000 Threshold):	“Negotiated With Discretion!”
Client Recovered Out of pocket Total:	£21.630.00
All Receipts Together
Client Out-of-Pocket Expenses & Fee:	£21.630.00 “Hotel & Flights to be Negotiated, as Above!”
Solicitor Fees (Regular Rate!) and Legal Fees Out-of-Pocket Expenses:	£7,771.78 “Recovering!”
Minimum Wage Work Hours Cost “Not Included in Totals”	£3,080.00 “Not Included in Totals”
Total:	£29,401.78

£21,630.00 + £7,771.78 = £29,401.78

Grand Total After All, Compensation with Solicitor Fees: £29,401.78

Note: This grand total includes:

1) The Medical Negligence Costs (£20,650.00).

2) Additional expenses such as Legal Fees and Out-of-Pocket Expenses, except Work Hours Costs, which are noted separately.

3) Costs marked "Recovering" or "Negotiated With Discretion" are pending confirmation or negotiation.

The new total for Dentafly Clinic is £29,401.78 and here is the revised information, based on Minimum Wage:

Minimum Wage and Claim Totals

1) Calculations for Minimum Wage so Far:

· Trip.com: £197.94 + £5,424.10 = £5,622.04

· Southern Rail: £149.28 + £4,441.80 = £4,591.08

· Dentafly Clinic: £149.28 + £3,353.90 = £3,503.18

2) Add with Client Out-of-Pocket Expenses & Fee:

For Dentafly Clinic, we add:

· Minimum Wage Work Hours Cost (Not Included in Totals): £3,503.18

· Client Out-of-Pocket Expenses & Fee: £21,630.00

3) Calculation: £3,503.18 + £21,630.00 = £25,133.18

Total for Dentafly Clinic

The Total Minimum Wage (£) for Dentafly Clinic comes to:

• £25,133.18, which includes work hours cost, out-of-pocket expenses, and pending negotiation items like hotel and flights.

Additional Legal Travel Expenses Sheet, “This Section Has Already Been Implemented Into The Receipts!”

1) Mileage Costs

Journey	Distance (Miles)	Rate (£ per Mile)	Total (£)
Home to Meeting (Round Trip)	0 miles	£0.45/mile	£0.00
Home to Court (Round Trip)	0 miles	£0.45/mile	£0.00

Total Mileage Costs: £0.00

2) Public Transport Costs

Item	Quantity	Cost per Unit (£)	Total (£)
Train Tickets	0 tickets	£0.00	£0.00
Bus Tickets	0 tickets	£0.00	£0.00
Taxi Fares	0 rides	£0.00	£0.00

Total Public Transport Costs: £0.00

3) Parking Fees

Location	Duration	Cost per Hour (£)	Total (£)
Meeting Venue Parking	0 hours	£0.00	£0.00
Court Parking	0 hours	£0.00	£0.00

Total Parking Fees: £0.00

4) Fuel Costs

Vehicle Type	Fuel Consumed (Liters)	Cost per Liter (£)	Total (£)
Car/Van	0 liters	£0.00	£0.00

Total Fuel Costs: £0.00

5) Miscellaneous Travel Costs

Item	Quantity	Cost (£)	Total (£)
Tolls (Bridges/Roads)	0 trips	£0.00	£0.00
Accommodation (If Overnight)	0 nights	£0.00	£0.00
Meals While Traveling	0 meals	£0.00	£0.00

Total Miscellaneous Travel Costs: £0.00

Grand Totals

Category	Dentafly Clinic (£)
Grand Total Minimum Wage (£):	£25,133.18
Grand Total with Legal Fees:	£29,401.78

My Notes:

• The totals now incorporate the updated Medical Negligence Costs (£20,650.00) for Dentafly Clinic.
• Adjustments have been made throughout to ensure all categories are accurate and transparent.
• This revised structure provides a comprehensive and precise summary for claim submission.
• I am claiming the total of £29,401.78

Trip.com & Airlines Claim: Total Compensation

1) Total Compensation so far (Without Professional Website Analysis Fees):

Trip.com Totals so Far		Amount (£)
Quarter Solicitor Fee and - Legal Expenses	£12,327.50
Minimum Wage and - Client Legal Expenses	£5,622.04

Additional Fees

1) Website Analysis Report Fees

Task	Estimated Hours	Hourly Rate (£)	Total (£)
Research and Analysis	50 hours	£100/hour	£5,000.00
Report Preparation	20 hours	£100/hour	£2,000.00
Consultation and Review	10 hours	£150/hour	£1,500.00

Total Analysis Fees:

· £5,000.00 + £2,000.00 + £1,500.00 = £8,500.00

The Quarter Solicitor Fee and Legal Expenses Total is:

· £12,327.50 + £8,500.00 = £20,827.50

Updated Breakdown of Trip.com Total Compensation

Category	Amount (£)	Notes/Exhibit
Client Recovered Receipts
“Trip.com”-19-12-24-1020 “Not Included in Total!”	£216.90 “Not Included in Total!”	Exhibit: A
Taxicode - Book and Compare Taxi Prices	£51.50 “Recovering!”	Exhibit: B
OMIO - Train Tickets	£53.40 “Recovering!”	Exhibit: C
Additional Baggage Fee at Gatwick (EasyJet)	£40.00 “Recovering!”	Exhibit: D
EasyJet Supervisor Manager Computer Screenshot “Not Included in Total!”	—	Exhibit: E
“Trip.com” Invoice of Purchases	£216.90 “Recovering!”	Exhibit: F
Extracted Text of Quoted Invoice “Not Included in Total!”	—	Exhibit: G
Train Tickets from Gatwick to Luton	£46.00 “Recovering!”	Exhibit: H
Food and Drink Expenses at Luton Airport	£23.00 “Recovering!”	Exhibit: I
Additional Baggage Fee at Antalya Airport	£69.63 “Recovering!”	Exhibit: J
Receipt. “Not Included in Total!”	£51.50 “Not Included in Total!”	Exhibit: K
Hotel Due to Disruption	£120.32 “Recovering!”	Exhibit: L
“Sufferings”	***	Exhibit: M
Additional Findings. “Website Analysis Report Fees!”	£8,500.00 “Recovering!”	Exhibit: N
Client Recovered Total	£9,120.75
All Receipts Together
Client Out-of-Pocket Expenses & Fee:	£9,120.75
Solicitor Fees (Regular Rate!) and Legal Fees Out-of-Pocket Expenses:	£12,327.50	Exhibit: O
Minimum Wage Work Hours Cost “Not Included in Totals”	£5,622.04 “Not Included in Total!”
Total	£21,448.25

£51.50 + £53.40 + £40.00 + £216.90 + £46.00 + £23.00 + £69.63 + £120.32 + £8,500.00

Client Total is: £9,120.75

£9,120.75 + £12,327.50

The Grand Total is: £21,448.25

Additional Legal Travel Expenses Sheet, “This Section Has Already Been Implemented Into The Receipts!”

1) Mileage Costs

Journey	Distance (Miles)	Rate (£ per Mile)	Total (£)
Home to Meeting (Round Trip)	0 miles	£0.45/mile	£0.00
Home to Court (Round Trip)	0 miles	£0.45/mile	£0.00

Total Mileage Costs: £0.00

2) Public Transport Costs

Item	Quantity	Cost per Unit (£)	Total (£)
Train Tickets	0 tickets	£0.00	£0.00
Bus Tickets	0 tickets	£0.00	£0.00
Taxi Fares	0 rides	£0.00	£0.00

Total Public Transport Costs: £0.00

3) Parking Fees

Location	Duration	Cost per Hour (£)	Total (£)
Meeting Venue Parking	0 hours	£0.00	£0.00
Court Parking	0 hours	£0.00	£0.00

Total Parking Fees: £0.00

4) Fuel Costs

Vehicle Type	Fuel Consumed (Liters)	Cost per Liter (£)	Total (£)
Car/Van	0 liters	£0.00	£0.00

Total Fuel Costs: £0.00

5) Miscellaneous Travel Costs

Item	Quantity	Cost (£)	Total (£)
Tolls (Bridges/Roads)	0 trips	£0.00	£0.00
Accommodation (If Overnight)	0 nights	£0.00	£0.00
Meals While Traveling	0 meals	£0.00	£0.00

Total Miscellaneous Travel Costs: £0.00

Minimum Wage and Claim Totals

1) Calculations for Minimum Wage so Far:

· Trip.com: £197.94 + £5,424.10 = £5,622.04

· Southern Rail: £149.28 + £4,441.80 = £4,591.08

· Dentafly Clinic: £149.28 + £3,353.90 = £3,503.18

2) Add with Client Out-of-Pocket Expenses & Fee:

For Dentafly Clinic, we add:

· Minimum Wage Work Hours Cost (Not Included in Totals): £5,622.04

· Client Out-of-Pocket Expenses & Fee: £9,120.75

3) Calculation: £5,622.04 + £9,120.75 = £14,742.79

Total for Trip.com

The Total Minimum Wage (£) for Trip.com comes to:

• £21,448.25, which includes work hours cost, out-of-pocket expenses, and pending negotiation items like hotel and flights.

Validation:

1) ClaimScore Real-Time Claim Validation:

· Provides data-driven backend analysis for claim validation.

2) Consulting Fees Guide:

· Offers insights into determining consulting fees with pricing analysis.

3) Average Consulting Rates By Industry:

· Provides industry benchmarks for consulting rates.

a) ClaimScore Real-Time Claim Validation: https://www.claimscore.ai/solutions/real-time-claim-validation: Provides data-driven backend analysis for claim validation.

b) Consulting Fees Guide: https://www.consultingsuccess.com/consulting-fees: Offers insights into determining consulting fees with pricing analysis.

c) Average Consulting Rates By Industry: https://consultingmavericks.com/start/other/average-consulting-rates-by-industry/: Provides industry benchmarks for consulting rates.

My Notes:

1) These resources can help verify the estimated fees and ensure they are fair and competitive.

Southern Railway Claim – Updated Breakdown

· Summary Total As of So Far Including All Work Shifts, Legal Fees and Legal Expenses:

Southern Rail (£)

Category	Amount (£)
Quarter Solicitor Fee	£10,095.00
Legal Expenses	£149.28
Grand Total	£10,244.28

Calculations so Far at Minimum Wage:

Category	Southern Rail (£)
Grand Total	£149.28
Minimum Wage Total	£4,441.80
Final Total	£4,591.08

Updated Breakdown of Trip.com Total Compensation

Category	Amount (£)	Notes/Exhibit
Client Recovered Receipts
Train Tickets	23.80 (£11.90 × 2) “Recovering!”	Exhibit: A
Missed Cab Booking	51.50 “Recovering!”	Exhibit: B
Bus Fees x2	3.50 “Recovering!”	Exhibit: C
Cab Fare	13.00 “Recovering!”	Exhibit: D
Dinner Bill	25.00 “Recovering!”	Exhibit: E
Lost Downtime	80.00 “Recovering!”	Exhibit: F
Client Recovered Total	£196.80
All Receipts Together
Client Out-of-Pocket Expenses & Fee:	£196.80
Solicitor Fees (Regular Rate!) and Legal Fees Out-of-Pocket Expenses:	£10,244.28	Exhibit: O
Minimum Wage Work Hours Cost “Not Included in Totals”	£4,638.60 “Not Included in Total!”
Grand Total	£10,441.08

£196.80 + £10,244.28 = £10,441.08

Additional Legal Travel Expenses Sheet, “This Section Has Already Been Implemented Into The Receipts!”

1) Mileage Costs

Journey	Distance (Miles)	Rate (£ per Mile)	Total (£)
Home to Meeting (Round Trip)	0 miles	£0.45/mile	£0.00
Home to Court (Round Trip)	0 miles	£0.45/mile	£0.00

Total Mileage Costs: £0.00

2) Public Transport Costs

Item	Quantity	Cost per Unit (£)	Total (£)
Train Tickets	0 tickets	£0.00	£0.00
Bus Tickets	0 tickets	£0.00	£0.00
Taxi Fares	0 rides	£0.00	£0.00

Total Public Transport Costs: £0.00

3) Parking Fees

Location	Duration	Cost per Hour (£)	Total (£)
Meeting Venue Parking	0 hours	£0.00	£0.00
Court Parking	0 hours	£0.00	£0.00

Total Parking Fees: £0.00

4) Fuel Costs

Vehicle Type	Fuel Consumed (Liters)	Cost per Liter (£)	Total (£)
Car/Van	0 liters	£0.00	£0.00

Total Fuel Costs: £0.00

5) Miscellaneous Travel Costs

Item	Quantity	Cost (£)	Total (£)
Tolls (Bridges/Roads)	0 trips	£0.00	£0.00
Accommodation (If Overnight)	0 nights	£0.00	£0.00
Meals While Traveling	0 meals	£0.00	£0.00

Total Miscellaneous Travel Costs: £0.00

Minimum Wage and Claim Totals

1) Calculations for Minimum Wage so Far:

· Trip.com: £197.94 + £5,424.10 = £5,622.04

· Southern Rail: £149.28 + £4,441.80 = £4,591.08

· Dentafly Clinic: £149.28 + £3,353.90 = £3,503.18

2) Add with Client Out-of-Pocket Expenses & Fee:

For Dentafly Clinic, we add:

· Minimum Wage Work Hours Cost (Not Included in Totals): £4,591.08

· Client Out-of-Pocket Expenses & Fee: £196.80

3) Calculation: £4,591.08 + £196.80= £4,787.88

Total for Trip.com

The Total Minimum Wage (£) for Trip.com comes to:

• £21,448.25, which includes work hours cost, out-of-pocket expenses, and pending negotiation items like hotel and flights.

Calculations for Minimum Wage so Far at Minimum Wage for Each Company:

Category	Southern Rail (£)
Minimum Wage Total with - Legal Expenses i.e. Ink, Electric	£4,591.08
Client Out-of-Pocket Expenses & Fee:	£196.80
Final Total	£4,787.88

£4,591.08 + £196.80 = £4,787.88

Overall Total (Updated)

Category	Amount (£)
Minimum Wage Total with – “Everything for Now!”	£4,787.88
The Quarter Solicitor Fee and Legal Expenses Total	£10,441.08

After-Tax Calculation “Southern Railway Claim!”

Minimum Wage Total with – "Everything for Now!"

1) Total Income Before Tax: £4,787.88

2) Personal Allowance (0% Tax):

· £4,787.88 (untaxed)

· Tax on this amount: £0

3) Basic Rate (20%):

· Taxable Income: £4,787.88 - £12,570 = £0 (since it's less than the personal allowance)

· Tax on this amount: £0

Total Tax for Minimum Wage Total: £0

Total After Tax for Minimum Wage Total: £4,787.88

The Quarter Solicitor Fee and Legal Expenses Total

1) Total Income Before Tax: £10,441.08

2) Personal Allowance (0% Tax):

· £10,441.08 (untaxed)

· Tax on this amount: £0

3) Basic Rate (20%):

· Taxable Income: £10,441.08 - £12,570 = £0 (since it's less than the personal allowance)

· Tax on this amount: £0

Total Tax for Quarter Solicitor Fee and Legal Expenses: £0

Total After Tax for Quarter Solicitor Fee and Legal Expenses: £10,441.08

Summary

Category	Amount (£)	Total Tax (£)	Total After Tax (£)
Minimum Wage Total with – "Everything for Now!"	£4,787.88	£0	£4,787.88
The Quarter Solicitor Fee and Legal Expenses Total	£10,441.08	£0	£10,441.08

Full Refund for Additional Costs:

1) Reimbursement of all additional expenses incurred due to the errors, totaling £894.06, and £10,441.08 in legal fees.

2) Confirmation of reimbursement for analysis fees, currently estimated but not finalized.

Summary of the Claim

Based on the detailed breakdown and the combined calculation, the compensation claim includes the following:

• Trip.com & Airlines Claim: Total Compensation = £21,448.25
• Southern Rail & Thameslink Claim: Total Compensation = £10,441.08
• Dentafly Clinic Claim: Total Compensation = £29,401.78

Request for Immediate Action

I expect an immediate resolution to this matter, including the full compensation for the financial impact, legal fees, and additional compensation as outlined above. Failure to address these issues promptly will result in further legal action.

Request for Resolution

To address the financial and emotional toll caused by Trip.com's errors, Southern Rail & Thameslink delays, and Dentafly Clinic's mishandling, I respectfully request the following resolutions

Immediate Action: Introduction of Additional Rates

As of today, 12th March 2025, I find myself compelled to introduce an additional rate alongside legal fees and expenses and this is due to the relentless stress and exhaustive efforts I have endured while pursuing this claim. This decision is necessary in light of the extensive amount of time spent working under pressure since 12th January 2025, the day we returned home.

From the very moment I arrived back, I have been forced to contribute time to these proceedings to recover justice and costs :

• Documenting our experiences and the disruptions encountered.
• Analyzing financial losses incurred due to service failures.
• Preparing our compensation claim with precision and thoroughness.

Days Worked Under Stress

The following timeline reflects the days spent working diligently under extreme stress to address this matter:

• 12th January 2025 onward: Commenced documenting events, preparing evidence, and drafting claims for submission.
• Significant focus placed on resolving claims involving “Omio, Thameslink, and Southern Rail,” as well as addressing their frequent and sometimes inadequate correspondences.

Introduction of Additional Rate

Although I have not included these additional fees within the “Total Grand Sum” for this claim against “Omio, Thameslink, and Southern Rail,” recent communication; “Marked with an Incomplete And Inconsistent Fair Response” I have further exacerbated the complexity of resolving this matter. As such, I am introducing a:

1) Stress Compensation Fee: As an additional fee to account for the undue stress and emotional burden caused to me by the horrific circumstances and the constant bad reminder of the event that took place, and the fee will start from today.

Stress Compensation Fee

1) Fair Fixed Stress Fee per Day:

· The stress fee is determined at £50/day as outlined.

2) Total Number of Days Worked:

· You have worked for a total of 60 days (from 12th January 2025 to 12th March 2025, excluding breaks for hospital appointments).

3) Stress Fee Calculation:

· 60 days × £50/day = £3,000. “Not being charged at present!”

Rationale for the Additional Fees

This decision aligns with the “Consumer Rights Act 2015,” which protects individuals from unfair practices, and the “FCA Regulations,” which ensure that claims management companies meet “High Standards Of Conduct.” Considering:

1) The lack of transparency provided by service providers.

2) The ongoing burden of addressing misleading and incomplete information.

3) The significant delays caused by these complications.

I reserve the right to continue applying these rates until the claim is resolved to my satisfaction. The extent of my efforts, coupled with the emotional and mental toll, justifies these additional fees.

Statement of Intent

This serves as a formal notice of my decision to implement these rates. I hope this encourages a swift and satisfactory resolution, avoiding the necessity for further escalation. I have made every effort to present my claims with honesty, accuracy, and evidence, and I trust that this matter will now be addressed with the urgency it deserves.

The Daily Compensation Rate and Stress Compensation Fees!

The worked out “Daily Compensation Rate!” and the “Stress Compensation Fees,” are as follows!

My Request At The Present Date

1) Full Refund for Additional Costs:

· Reimbursement of all additional expenses incurred due to the errors, totaling, Grand Total: £10,441.08 = “Omio, Thameslink, and Southern Rail.”

2) Improved Transparency and Communication:

· Implementation of detailed text-based explanations alongside visual guides for baggage policies and other booking elements to prevent future misunderstandings.

· Clear, visible information regarding what additional payments include, with no hidden costs.

3) Future Policy Changes:

· A commitment to ensuring all customer interactions meet high standards of clarity and transparency, supported by improved training for customer service teams.

4) Compensation for Emotional Distress:

· Additional compensation for the undue stress, inconvenience, and disruption caused to myself and my travel partner, significantly impacting on the quality of our holiday.

· My Evidence Evaluation!

· Exhibited as: 1

§ Receipts \ 6. Your Tickets LBG–GTW-Return

· This is the only email I received from Omio, there are six pages. I will first address each one of those pages content below and continue with the clickable option “View Your Ticket In The Omio App,” then address your issues afterwards.

1) The First Page Of The Invoice:

· In the first page it states that my booking was successful, you're going to Gatwick Airport (GTW).

The message continues with two booking numbers and includes a confirmation that we have successfully received the requested items, and that the sale has been completed.

1+ Mon, Jan 06, 2025: London Bridge (LBG) – Gatwick Airport (GTW)

2+ Sun, Jan 12, 2025: Gatwick Airport (GTW) – London Bridge (LBG)

· There is a view your ticket in the Omio App Button, but we will be addressing this later.

· None of the website pages, invoices, or itineraries mentioned any warnings about potential delays or instances where train services would be replaced with coaches. Also, there wasn't any information about the additional train stop service at East Grinstead station (EGR) being linked to engineering work between Gatwick Airport and East Croydon, which resulted in line closures.

2) The Second Page Of The Invoice:

· The second page of the invoice includes a section for passenger names, as well as a section for outbound and return travel details. When I purchased the tickets, I was presented with the option to input one outbound destination and one return destination, which was the only option available on the website. I must acknowledge that I have not had the opportunity to travel as frequently as I would like in recent times. Nevertheless, it is my understanding that it is standard practice for train service providers to make stops at multiple destinations before reaching the final destination and occasionally, the reasons for these stops may not even be disclosed to the public. In the absence of any textual warnings regarding delays, I believed that the additional stop added into the return journey was a part of the standard train service.

· Page two’s only possible clue towards warnings for delays was and is the follow: Transfer, 0h 07.

· Pricing: At the bottom end of the page is the total charged. £53.40 and still no warning of delays.

3) The Third & Forth pages of the invoice:

Are tiled as:

1+ Your ticket details,

2+ Outbound Thameslink,

3+ Return Southern,

4+ Bring your ID with you,

5+ Arrive at least 20 minutes early,

6+ Do you have a connection?

· None of these “Omio” Webpage links, invoices, or itineraries contained warnings about delays or the substitution of train services with coach services. Additionally, there was no mention of the extra train stop service from East Grinstead station (EGR) being related to engineering work that was occurring between Gatwick Airport and East Croydon, which led to line closures. Nor was there advice to go to “Thameslink and Southern Rail Services” website to search for delay changes.

4) The Five Page on the Invoice:

1+ Omio_Invoice_2683383_2683384.pdf

· The invoice labeled "Omio_Invoice_2683383_2683384.pdf" does not indicate any alerts regarding potential service delays, nor does it mention any scenarios where train services would be substituted with bus services. Additionally, there is no mention of the East Grinstead station (EGR) stop being connected to engineering activities that led to closures between Gatwick Airport and East Croydon.

5) The Clickable Option “View Your Ticket In The Omio App.”

§ Screenshot:

· After receiving the ninth confirmation email dated 07^th of March 2025, I revisited the website to ensure I had not overlooked any information regarding the replacement train services. Upon review, I found that I had conducted a thorough search earlier, as I had discovered the "Download Tickets" dropdown button and this made me appreciate the user-friendly design of the site, which is easy to navigate and understand, while searching through and all thanks to its effective web development.

· However, I must emphasize that there was, and continues to be, no notification regarding train delays or clear instructions on where to locate such critical information. This absence of communication is concerning, and I believe it warrants attention.

6) The “Download Tickets” Dropdown Button

· Due to not being informed in the omio website about our return ticket changes and not knowing that East Grinstead is not apart of the normal servise we took it as apart of it and this ment that we still booked our cab intime

· The Time On The Return Jorney States 12: 32

· The Cab Was Booked For 1:30

· We Arrived After 2:15 Pm

1) Itinerary –

Suggested 12 January:

12:00 Southern

From Gatwick Airport

To East Grinstead

---

2) 12:32 Southern

From East Grinstead

To London Bridge

On 12^th of January 2025, due to the disruptions on the Southern Rail network, the train services from East Grinstead to London Bridge were affected. Here’s a comparison of the train frequency on that day versus a normal schedule:

12^th of January 2025 “Disrupted Schedule!”

• Coach Service: Provided from Gatwick Airport to East Grinstead due to train disruptions.

• Train Service: From East Grinstead to London Bridge, trains were running at the following times:

1+ 12:12 PM (1L35 service)

2+ 1:12 PM

3+ 2:12 PM

4+ 3:12 PM

5+ 4:12 PM

6+ 5:12 PM

7+ 6:12 PM

8+ 7:12 PM

9+ 8:12 PM

· Website linked here: https://www.realtimetrains.co.uk/service/gb-nr:X28328/2025-01-12/detailed

“Normal Schedule!”

Thameslink and Southern Rail Services from Gatwick Airport to London Bridge

Both Thameslink and Southern Rail provide services on the route from Gatwick Airport to London Bridge. Here are the accurate details:

Thameslink Services

Thameslink operates a significant number of trains on this route. On a typical day, there are approximately 86 Thameslink trains per day running from Gatwick Airport to London Bridge. This ensures frequent and reliable service for passengers.

Southern Rail Services

Southern Rail also provides services on this route. On a typical day, there are approximately 125 Southern Rail trains per day running from Gatwick Airport to London Bridge. This adds to the overall frequency and availability of trains on this route.

Combined Services

When considering all operators (including Thameslink, Southern Rail, and other train operators), there are usually about 211 trains per day running from Gatwick Airport to London Bridge. This total includes services provided by both Thameslink and Southern Rail, among others.

Key Points:

• Thameslink Frequency: Approximately 86 trains per day.

1) Travel Time: The average journey duration from Gatwick Airport to London Bridge is around 36 minutes, with the fastest services taking just 29 minutes.

• Southern Rail Frequency: Approximately 125 trains per day.

1) Travel Time: The average journey duration from Gatwick Airport to London Bridge is around 37 minutes, with the fastest services taking just 29 minutes.

• Total Trains (All Operators): Approximately 211 trains per day.

• Reliability: Both Thameslink and Southern Rail provide frequent and dependable services on this route.

For the most accurate and up-to-date information on train schedules, you can check the Thameslink website and the Southern Railway website.

1) Thameslink website: https://www.thameslinkrailway.com/journey/gatwick-airport-to-london-bridge and the

2) Southern Railway website: https://www.southernrailway.com/journey/gatwick-airport-to-london-bridge.

• Train Service: On a typical day, trains from East Grinstead to London Bridge run more frequently, with departures approximately every 30 minutes during peak times and every hour during off-peak times.
• Website linked here: https://www.southernrailway.com/journey/east-grinstead-to-london-victoria

The 12^{th of} January 2025 Summary

The disruptions significantly reduced the frequency of train services on 12^th of January 2025, compared to the normal schedule.

1) Disrupted Schedule: Approximately “9” trains per day.

2) Normal Schedule: Approximately “211” trains per day.

Timeline

1) 12:00 PM: Departure from Gatwick Airport on a coach service provided by Southern Rail due to the disruptions on the train network.

· Estimated Coach Travel Time: The coach service from Gatwick Airport to East Grinstead typically takes around 30 minutes, depending on traffic conditions. This means we would have arrived at East Grinstead around 12:30 PM.

· Due to the regular service not operating, this explains the “Non-Existence” of a 12:32 PM train from East Grinstead to London Bridge, even though there were no warnings about these delays on the Omio website or changes from the normal schedule to the disrupted schedule.

2) 12:32 PM: Departure from East Grinstead on a Southern Rail train to London Bridge.

· The train journey from East Grinstead to London Bridge typically takes around 53 minutes. Given this, we would have arrived at London Bridge at approximately 1:25 PM, if the trains had been running a normal service, but they were not.

Scenario

Based on the itinerary provided, let's analyze how it was possible for me to arrive at London Bridge Train Station at 2:15 PM instead of 1:25 PM.

Itinerary – Suggested 12 January 2025:

1) 12:00 Southern: From Gatwick Airport to East Grinstead

2) 12:32 Southern: From East Grinstead to London Bridge

We arrived at Gatwick Airport on 12^th of January 2025, in time for the 12:00 PM Southern service to East Grinstead. We were told the train was not running and we would need to get on a replacement coach. The coach journey would take 30 to 40 minutes or longer.

Thameslink "Normal" Frequency: Approximately 86 trains per day.

Southern Rail "Normal" Frequency: Approximately 125 trains per day.

Both Thameslink and Southern Rail customers shared only 9 trains on 12^th of January 2025.

The first train of the 9 was scheduled for 12:12 PM.

The first train running out of the nine was unattainable to us due to our ticket time being for 12:32 PM according to the normal schedule.

If we left Gatwick Airport to East Grinstead at 12:00 PM by coach, it would have taken at the best of times 30 minutes, so we would have missed the first of the nine replacement trains running at the time of 12:12 PM, as exhibited below:

• Train Service: From East Grinstead to London Bridge, trains were running at the following times:

1) 12:12 PM (1L35 service) “We Would Have Missed This, Train!”

2) 1:12 PM “We Would Have Just Arrived For This Train As I Remember!”

3) 2:12 PM

4) 3:12 PM

5) 4:12 PM

6) 5:12 PM

7) 6:12 PM

8) 7:12 PM

9) 8:12 PM

For a start:

· Omio understood the delays when they sold us the tickets but gave us no warnings on the site at the time or after the purchase of tickets, nor did they advise us to check elsewhere.

Considerably Even Worse:

· You must have

Additional Considerations

• Disruptions and Delays: On days with disruptions, there might be adjustments in the schedule, and additional services might be put in place to accommodate passengers. This could explain why the train was present despite the disruptions.

• Coordination: Southern Rail likely coordinated the coach and train schedules to ensure that passengers could make their connections even with the disruptions.

I look forward to your prompt response and resolution of my compensation claim.

Kind Regards,

Simon Paul Cordell

Address: 109 Burncroft Avenue, Enfield, London, EN3 7JQ

Email: Re_Wired@Ymail.com

Tel: +44 7864 217519

1) Waiver of Liability for Calculation Errors

· I, Simon, hereby declare that the calculations provided within this document are based on the information available at the time of preparation. While I have taken every reasonable effort to ensure accuracy, I acknowledge that mistakes can occur.

2) Waiver of Liability:

• Release of Liability: I shall not be held liable for any discrepancies or errors in the calculations presented herein.
• Responsibility for Verification: It is the recipient's responsibility to verify the calculations independently. If any errors or discrepancies are identified, please notify me immediately for correction.

3) Amendments and Feedback:

• Request for Reassessment: If you identify any errors or inaccuracies in the calculations, please resend the document with highlighted amendments to me at your earliest convenience.
• Collaborative Adjustment: Upon receiving your feedback, I will review and agree upon the necessary corrections, then we can provide an updated version promptly.

Thank you for your understanding and cooperation.

P.S.

I have included an index of the files associated to these claims here:

File Table

File Number	File Name	Size (bytes)
1	01. 01st Receipt.pdf	111,052
2	01. 01st Sent Claim-Letter-4-Southern-Railway (1).pdf	617,556
3	01. 01st Sent-Email.pdf	67,742
4	02. 02nd Received-Mail.pdf	81,035
5	03. 03rd Received-Mail.pdf	279,146
6	04. 04th Receipt.pdf	108,548
7	04. 04th Sent-Goes-With-Urgent-Request-pdf.pdf	88,890
8	04. 04th Urgent-Request-for-Reconsideration-of-Compensation-Claim.docx	21,281
9	04. 04th Urgent-Request-for-Reconsideration-of-Compensation-Claim.pdf	165,755
10	05. 05th Received.pdf	86,205
11	06. 06th Sent 01-03-25.pdf	167,699
12	06. 06th Sent-Soon.docx	16,576
13	06. 06th Sent-Soon.pdf	81,285
14	07. 07th Received.pdf	223,168
15	08. 08th Sent-03-03-25.pdf	293,536
16	09. 09th Received.pdf	249,785
17	10. 10th to-be-Sent-Fix.docx	2,069,645
18	10. 10th to-be-Sent-Fix.htm	1,614,079
19	10. 10th to-be-Sent-Fix.pdf	1,802,878

Directory Names

Directory Number	Directory Name
1	01. 1st Claim-Letter-4-Southern-Railway _files
2	10. 10th to-be-Sent-Fix files
3	00. Receipts
4	01. 1st Teeth Invoice
5	02. Cabs-From-Home
6	03. Flights
7	04. Your Hotel
8	05. 02nd Teeth Invoice
9	06. Your Tickets-LBG–GTW-Return
10	07. 149 Bus-and-Cab-Home
11	08. 02nd Teeth Invoice
12	09. After-Booking-is-Clicked
13	10. After-Booking-is-Clicked2
14	11. Bank-Statements
15	12. Departing-to-Antalya
16	13. Itinerary
17	14. Icons
18	15. Slide-pic-Content Flex Farecard
19	16. Screenshot-Baggage-Click-and-Pay-
20	17. 02. Returning to London
21	18. Screenshot-Baggage-Allowance
22	19. Screenshot-Baggage-Allowance-Policies-Blue2
23	20. Screenshot-Baggage-Allowance-Policies1
24	21. DentaFly-com-treatments-Antalya-implant-treatment
25	22. Hiossen NH Hydrophilic Implants Doc Notes
26	23. Lamp Post
27	24. Screenshot Farecard Example2
28	25. Face-3dScan-Pics
29	26. Request for Receipt, 3D Scan Image, and Quote
30	27. Screenshot Seat-Selection-Paid-For!
31	28. Cab-from-Airport-to-Hotel
32	29. Exchanged-Money
33	30. Carry-on-Baggage-Allowance
34	31. Dt. Soner Arıkan
35	32. Trip-Com-Booking-Screenshots
36	33. Price-Detail-Dropdown
37	34. OMIO Receipt 21-12-24
38	35. Omio-Booked-Page
39	36. Train-Webpages
40	37. Work-Logs